Can I request a copy of all the data sportybet holds about me?

Yes. Submit a data export request through the Security and Privacy section of your account settings or email privacy@sportybet.run. We deliver the full export to your registered email within five working days.

How can I ask sportybet to delete my personal data?

Use the Data Request form in your account settings under Security and Privacy, or email privacy@sportybet.run with your account email in the subject line. Deletion requests are completed within 30 calendar days, and you receive a confirmation when the process is done.

Reference

How sportybet Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account with us, how we use it, and the controls you hold over it.

Data never soldAccount-level controlIndia-region scopeClear retention limitsDirect contact access

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What This Policy Covers and Why

sportybet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

sportybet collects information you provide when creating an account — name, contact details, date of birth and payment identifiers such as your UPI handle, Paytm-linked mobile number or PhonePe registered details. We also record device identifiers, IP addresses and session activity to keep your account secure

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and to meet obligations that apply where local law permits. Data collected through UPI, Paytm and PhonePe transactions is used only to process deposits and withdrawals and to verify identity; it is never shared with advertisers. Retention periods vary by data type: active-session logs are held
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for 90 days, transaction records for the period required by applicable Indian financial regulations, and account profile data for as long as your account remains open. You may request a copy of your stored data at any time through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of your records, or need to report a concern, our privacy team is reachable through the…

Email Support Send your data request or privacy concern to our dedicated address at [email protected]. Include your registered account email so we can locate your records quickly and respond accurately.

Live Chat Open the chat widget on any sportybet.run page and choose the Privacy and Data topic from the menu. Our agents handle data queries from 9 AM to 11 PM IST, seven days a week.

Written Request For formal deletion or portability requests, use the Data Request form in your account settings under Security and Privacy. Requests submitted there are logged and tracked with a reference number.

DATA HANDLING STANDARDS

How We Protect and Manage Your Records

Every layer of our data handling — from collection through storage to deletion — follows a defined internal process.

Data Collection

We collect only what is necessary: registration details, KYC documents where required by local law, payment method identifiers (UPI, Paytm, PhonePe) and in-session activity logs. Nothing beyond that scope is requested or stored.

Cookie Usage

Our site uses functional cookies to keep you signed in and preference cookies to remember your language and display settings. Analytics cookies are anonymised before processing; you can adjust cookie preferences in your browser settings at any time.

Account Security

Passwords are stored using one-way hashing. Sensitive fields like payment identifiers are encrypted at rest. Any login from an unrecognised device triggers an email alert to your registered address so you can act immediately if it was not you.

Data Retention

Active session logs are kept for 90 days. Transaction data linked to UPI, Paytm or PhonePe payments is held for the duration required under applicable Indian financial regulation. Once your account is closed, profile data is purged within 60 days unless a legal hold applies.

Your Access Rights

You can request a full export of the data we hold about you at any time. The export is delivered to your registered email within five working days and covers all profile, transaction and communication records we have on file.

Third-Party Sharing

We share data with payment processors — UPI rails, Paytm and PhonePe infrastructure — only to the extent needed to complete your transaction. No data is passed to advertisers, data brokers or analytics resellers, ever.

What You Need to Know About Your Data

The questions below cover the rights and processes we get asked about most frequently. If your question is not here, reach out through the channels listed in the Contact section above.

We collect your name, email, mobile number, date of birth and a payment identifier — your UPI handle, Paytm-linked number or PhonePe account. KYC documents are requested only where local law requires them for identity verification.

Payment identifiers are used solely to process deposits and withdrawals and to match transactions to the correct account. This data is encrypted at rest and is never shared with advertisers or analytics platforms outside of our payment processor partners.

Yes. Submit a data export request through the Security and Privacy section of your account settings or email [email protected]. We deliver the full export to your registered email within five working days.

Profile and preference data is deleted within 60 days of account closure. Transaction records linked to UPI, Paytm and PhonePe payments are retained for the period required under applicable Indian financial regulations, then permanently removed.

We share data only with the payment processors needed to complete your transactions — UPI, Paytm and PhonePe infrastructure providers. No personal data is sold, licensed or passed to advertisers, data brokers or marketing networks.

Use the Data Request form in your account settings under Security and Privacy, or email [email protected] with your account email in the subject line. Deletion requests are completed within 30 calendar days, and you receive a confirmation when the process is done.

We use functional cookies for session management, preference cookies for language settings, and anonymised analytics cookies for internal reporting. You can adjust or block non-essential cookies through your browser settings without affecting core account features.

How sportybet Handles Your Personal Data

Contact Us About Your Privacy

How We Protect and Manage Your Records

Data Collection

Cookie Usage

Account Security

Data Retention

Your Access Rights

Third-Party Sharing

What You Need to Know About Your Data

01 What personal data does sportybet collect when I open an account?

02 How is my UPI or Paytm payment data used?

03 Can I request a copy of all the data sportybet holds about me?

04 How long does sportybet keep my account data after I close my account?

05 Does sportybet share my data with third parties?

06 How can I ask sportybet to delete my personal data?

07 What cookies does sportybet use and how do I control them?

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